1.888.985.1398|Service@JetCreations.com|LiveChatLive Chat

FAQs

/FAQs
  • Credit Cards (including Discover)
  • US Bank Checks
  • Money Orders
  • Wire and Bank Transfers

We accept purchase orders.

Shipping costs vary depending on the size of the order, where the order is being shipped from and where it is being shipped to. Shipping costs will be included in your quote.

30-Day Product Warranty
Covers manufacturer defect, parts, and/or labor.

What’s your return policy?
Returns and exchanges must be made within 30 days.
Product warranty covers exchange of defective product or a product of the same price.  Customer is responsible for return postage. Return orders should be sent to the address below:

  • Jet Creations, Inc. 6610 Fleet Drive Alexandria, VA 22310 USA

PLEASE NOTE: ALL replacement products are shipped GROUND.

When can I expect my refund?

    • 7-10 days after we have received the returned item(s).

We do not accept returns for custom products.
All custom products are tested before being shipped to our clients to ensure they meet our factory standards.

If you would like to exchange an item, please inform us of the item name and code.

*Bumper Ball: Extended 1 Year Warranty

  • UPS Ground
  • USPS

We do not ship FEDEX.

  1. Only inflate your float to about 80% of its full capacity, especially in the winter. This reduces the chance of “slow leaks” and breaking floats.
  2. For inflating smaller chamber floats, use your mouth, a handle or foot pump. Do not use an electric pump to inflate smaller floats.
  3. Electric pump inflation should be used exclusively for bigger chamber floats, such as surfer rafts and bouncers.
  4. Test the temperature of the inflatable and make sure it’s soft before you use it. If you’re in an extremely hot or cold region, the material may crack.

Float lifespan may extend to 20 years under proper use.

  • Weight limit is 300 pounds / 136.077711 kg

All Jet Creations inflatable floats feature two air chamber valves.  If the first air valve breaks while you’re in the water, you will not sink because of the second, backup air valve.  

Turn around time on custom projects is a minimum of 2 weeks.

Depending on the size of the project it can take up to 40 days.

Please contact one of our customer service representatives via phone or e-mail and they will gladly walk you through the process!

☎️️ (888) 985-1398
📠 (703) 853-1688
📧 Service@JetCreations.com

Yes!

Digital Catalog

If you prefer a physical catalog, send us your mailing address and we will ship one your way.

Air Tight inflatables are inflatables that are filled up once and remain filled with air until deflated. They are ideal for advertising that requires minimal noise or for custom shapes which do not have the correct shape to accommodate helium air (floating billboard and objects).

Cold-Air inflatables are made from breathable fabrics and require a constant supply of air provided by an air blower. Portability is essential. Jet Creations Inc. provides both battery and outlet powered air blowers. When switched on this air-blower will fill the inflatable with air and keep it inflated. When switched off it will stop blowing air which will automatically deflate the billboard.

Yes we do!

Yes we do!

Contact us today and we’ll put you in touch with an account executive!

Unfortunately no, not in good conscience.  In order to give you a fair quote on your project, we first need a description of the project, the quantity, and the artwork. This way we can give you an accurate price.

Feel free to visit the Request A Quote page for more information!

We don’t have a minimum quantity! Contact us and place an order today!

No. We NEED art that is or can be turned into the actual size of the custom inflatable you desire.

I still do not have a PSD, PDF or AI file… Can you do my artwork?

We’d love to! We can use a basic sketch or image of the inflatable you’d like to create and get it ready for production for you. This service is not included in the quote unless specified by the client before hand.

Any personal information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Jet Creations, Inc.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our company, other than as necessary to fulfill your request, e.g. to receive our email newsletter.

Please be aware that we are not responsible for the content or privacy practices of other websites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Contact us at Service@JetCreations.com with any additional questions.